![](https://pro2-bar-s3-cdn-cf6.myportfolio.com/79ec36d20a3832321f620fd2750fcdc9/a3c7b6a2d9392f2c139b408e_rw_1200.png?h=ad86633d9a8b1a2016ec2695366629d0)
In early 2016, I was engaged by the Dish team at Havas to develop a user experience for a Q&A feature on Dish.com. The ask was to create an experience that would resolve basic technical issues while at the same time provide more detailed information around Dish's various offerings.
![](https://pro2-bar-s3-cdn-cf3.myportfolio.com/79ec36d20a3832321f620fd2750fcdc9/e130153164e7ed4a36defbfa_rw_1200.png?h=f35fd171ec406cbe431b4f4825ed5b51)
Realizing that customers often arrive at a cable provider's FAQ page at a point of frustration, I felt it important to provide a bird's eye view of all the content on the landing page, creating high level buckets for the most common questions.
![](https://pro2-bar-s3-cdn-cf1.myportfolio.com/79ec36d20a3832321f620fd2750fcdc9/2a53da1efabc268707ed16cd_rw_1200.png?h=0391095b2dc0694be861f702194c1a1e)
Through the use of clickable "tags" and related content modules, the user is never presented with a dead end. The idea being to make the entire experience highly clickable and reduce the need to use a new search to narrow content.
PROJECT INFORMATION:
CLIENT: DISH NETWORK
ROLES: UX
CLIENT: DISH NETWORK
ROLES: UX